Qime Hair General Item Return Policy

In most cases, items shipped from QIME Hair can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable.

Please contact us before returning a defective item in order to receive the return shipping address and other instructions. 

To be eligible for a return, your item must be unused, unopened and original packaging. We strongly suggest taking photos of your items upon delivery if the item or box was received damaged or opened. To complete your return, we require a receipt, proof of purchase and invoice with products from the order displayed. 

Items that are considered to be acceptable returns:
- Shipped items received that are not the color based on produced invoice
- Shipped items received that are the wrong quantity based on produced invoice
- Shipped items received that are the wrong length based on produced invoice.
- Items that are unopened, unused in original packaging.

Non-acceptable returns include:
- Opened packaging/product
- Used packaging/product
- Tampered packaging/product

3 DAY PRODUCT GUARANTEE

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

1.Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3.If Approved, we will refund or resend the item, you may also be asked to return the product.

Where do I send returns?

Please contact our Customer service at help@qime.me to get the returned address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.